Operational Resilience in Your Life, Andrew Cortis
Operational Resilience in Your Life, Andrew Cortis
Andrew Cortis, Perimeter Group
I would like you to take part in an experiment, if you are brave enough you can run it live but a cognitive exercise will perform just as well. It’s going to cost you nothing, just the simple the push of a button…ready….ok…..don’t charge your phone this evening, then set off to work, your next appointment or simply enjoy the weekend for 24hrs without your phone….on purpose!
For many of you, the mere thought of voluntarily turning off your phone and attempting to operate fills you with complete dread.
If you are still with me, begin to run through the important services you rely on hour by hour or day by day; the things that allow you to operate as an optimum version of yourself. Travel times for delayed striking trains, an absolute must down my way, money transfer services on your beautifully designed banking app, streaming music, box sets to block out the daily commute, or perhaps the social connectivity which, at any time of day or night, provides an opportunity to enjoy the endless and questionable antics of your family and friends.
In its simplest terms, what we are doing here is running a personal resilience exercise to establish the impact on us and our network if/when important services are removed. Our ability to perform complex tasks is delivered with simplistic ease if the capability and connectivity to our network exists, but what if it is removed by an outage or failure?
For those of you who have plucked up the courage to consider this set of circumstances and maybe even layered on some additional scenarios of your own, we can use heuristics and simple quantitative measures to rapidly calculate a broad approximation of impact and our tolerance to that impact. Our ability to continue to function is derived from quickly establishing a baseline and by running some relevant scenarios.
Today is the end of a long dark and fairly miserable month, culminating in one final elephant trap – it is the deadline to submit our self-assessment tax return. A spike of anxiety for some and warm smug self-satisfaction for others. What’s important about this example? In some ways it’s a good proxy for impact – we can instantly measure the impact of a delayed submission either through technical failure or apathy, it’s £100. We can probably all afford the penalty and therefore our impact tolerance to financial loss is high but what about if this delay continues, there might be a reputational impact with significantly higher costs.
There is a famous expression “only the paranoid survive”. What does this mean in this context of Operational Resilience? Well as institutions or individuals we can choose to act by testing our resilience and understanding of the down side risk or we can bury our collective heads in the sand and hope.
Hope is especially appropriate in many forms for me this weekend as I travel to Dublin to watch Ireland play Scotland in the 6 nations; global pandemic aside. I have given scant regard to the connections I will make to all the institutions I will interact with in Dublin. I hope they are all resilient enough to at least serve the black stuff and transport me to and from the game. In this scenario I can afford to hope for a Scotland victory, it’s the only control I have in my world, and I will not be impacted much if they don’t……..now where did I leave my phone charger?
by Andrew Cortis, Managing Director, Perimeter Group
Marcus is the CEO and Co-Founder of Spectra. Passionate about using AI to transform businesses and society, Marcus founded Spectra to help enable and promote the benefits of Artificial Intelligence. As an experienced data scientist, he’s worked in both academic and professional settings, and is a Fellow of the IMA.
Marcus is an external academic supervisor at the University of Warwick and a Fellow at the Institute of Mathematics and its Applications. He was previously a Derivatives Trader for Citigroup, as well as an NCA Special for the National Crime Agency, where he advised on the applications of Machine Learning and Data Analytics.
Marcus holds a PhD in Complexity Science with Finance and an MSc in Complexity Science from the University of Warwick, a BSc in Physics from the University of Durham, and a Charters in both Mathematics and Science from the Institute of Mathematics and its Applications.
Youssef is an experienced Data Scientist and full-stack developer. He has developed AI-powered products for a diverse range of industries from defence to healthcare and marketing. He is passionate about finding creative ways to solve problems and using cutting-edge models and technologies.
Youssef holds a PhD and MSc in Statistics from Imperial College London, and an MEng in Telecommunications from Telecom SudParis, Institut Mines-Telecom.
Christelle is a Junior DevOps Engineer. Her main focus is managing, supporting, and developing CI/CD pipelines and Infrastructure-As-Code in order to ensure Spectra’s products are efficiently automated and robust.
Robert is advises Spectra on Business Development. He has extensive business experience having previously listed his company, Brady PLC the largest European supplier of software for global commodity trading, on the London Stock Exchange.
Robert is the Treasurer of the Cambridge Angels and was previously an Honorary Fellow of the Cambridge Judge Business School, and an Industrial Fellow at the University of Cambridge’s Computer Laboratory.
Robert is the Director of Mathematical Interdisciplinary Research at Warwick and its Centre for Complexity Science, which includes its doctoral training centre. He is a Fellow of the Royal Society (FRS) Renowned Fellow of the Engineering and Physical Research Council “Recognising Influential Scientists and Engineers” scheme.
Robert’s principal research interests are in the statistical behaviour of complex dynamical systems, and he aims to shed light on the concepts of emergence, tipping points, and nudges. He is currently involved in research projects on Management of Complex Systems, Energy Storage, Behavioural Science, and Internet Science.
Robin is an Emeritus Professor of Theoretical Physics at the University of Warwick, after previously being the Head of Physics. His principal research interests include statistical physics with an emphasis on self-organising systems. Examples of this are fractal aggregates, polymer microstructures, protein folding, dynamics of fracture and granular, and colloidal materials.
Gwynneth is the Product Manager and Head of Training for PATCHS. With over 10 years of experience, Gwynneth is an accomplished clinical systems product specialist. She has expertise across requirements management, implementation, and software training. Previously, Gwynneth worked across a wide range of care settings with health professionals, delivering and supporting market leading software.
Ben is the Chief Medical Officer of Spectra Analytics, as well as a practicing GP and a Senior Lecturer at the University of Manchester.
Ben is an expert is developing advanced analytical clinical software. His work has been published in over 40 peer-reviewed scientific papers, and he has won awards from the International Medical Informatics Association, British Computer Society, and Royal College of General Practitioners.
In addition to his medical training, he has qualifications in Health Informatics (PhD), Public Health (MPH), and Leadership (MSc).
Dan co-founded Spectra Analytics with Marcus in 2014, and has led as Chief Technology Officer and Chief Science Officer since its founding. Dan leads the Data Science and Data Engineering teams at Spectra, overseeing the Artificial Intelligence, software development, and technology infrastructure.
Dan is also an external academic supervisor at the University of Warwick, and was previously a consultant for USAid.
Dan holds a PhD and MSc in Complexity Science from the University of Warwick and a Physics (MPhys) from the University of Oxford.