Operational Resilience and Impact Tolerance: Are you ready for the next wave?

Operational Resilience and Impact Tolerance: Are you ready for the next wave?

Operational Resilience and Impact Tolerance: Are you ready for the next wave?

Humanity will make history if C19 is a single wave pandemic. The bubonic plague lasted in Europe between the 14th and 18th Centuries with 3 major waves. In 1346 it wiped out one third of Europe’s population; in 1361 an estimated 10-20% of the remaining populations died of plague; the next wave in 1374 is virtually unrecorded! While Shakespeare is writing his plays there are 2 taboo subjects which are barely mentioned: one is the plague – A plague o both your houses ~ Mercutio; the other was the disastrous military campaigns in Ireland! The World Health Organisation finally declared the third wave of bubonic plague as expired in 1959 – that is only 61 years ago!

C19 is a timely reminder, both individually and collectively, that we need to maintain our own operational resilience and impact tolerance. Last month, I discussed how the Bank of England and others are pushing for operational resilience and impact tolerance to be regulatory requirements but it goes beyond that – C19 is a harbinger for many, especially the SME community, that you must be able to look after yourself.

The first wave of the pandemic has shown that many businesses have been able to pivot from being office-based to supporting staff working from home. However, as the lockdown continues to extend, business leaders need to think about how to maintain long-term productivity, staff wellbeing and security – will the State have the wherewithal to manage another wave? I very much doubt it.

Global markets demand global contact so, for the foreseeable future, the ability to withstand wave after wave of uncertainty requires the right organisational culture and resilient mindset.

Shifting Resilience & Sliding Productivity

The NCSC Cyber Aware campaign is reaping collective benefits. Since its launch on 21 Apr 20, it has received over 508,985 suspicious cyber activity reports from the public with 3,768 previously unknown phishing URLs being removed and 40,086 views of advice and guidance. This is evidence of shifting resilience. Some firms have modified their websites to give access to easy-to-understand instructions to users on what to do in relation to securing their home offices and segregating their work connectivity from, say, their entertainment or IoT networks.

Productivity is also under pressure with growing confusion and uncertainty on when to unplug. Recent surveys show that large parts of the workforce struggle without the structure of a workday. A factor exacerbated by being overloaded with an exploding catalogue of digital tools – an 8×8 report this month highlighted that a majority (62%) of those surveyed said that they are now using more digital apps and tools in their jobs. Just over two-fifths (42%) used between 6-15 different apps and platforms during their working day, while a small minority use between 16-20 (2%) or even more (1%).

A big difficulty separating work from home is being driven by a majority using personal devices (67%) and personal communication apps (55%) for work purposes. The survey also found that 42% of British workers feel more stressed and overwhelmed than when in the office, blaming too many apps, a blurring of the lines between work and home life and difficulty unplugging. This is not to mention the increased cyber vulnerability surface.  Taken together, organisations must be clear on their in-place controls and defences and the associated cost-benefit analysis in this new era: resilience is proportional to the situation.

Physical & Cyber Security

Working-from-home places greater emphasis on BYOD control and the ability to reliably segregate the confidentiality and availability of work-related data from home-life and, most likely, school-life. Employees must be aware of the dangers of adding shadow IT and unprotected devices to the network and how to securely configure all their approved devices so that they can process work-data appropriately. Employers need to adjust their risk postures and mitigation strategies to manage a more dispersed and decentralised info-structure. Be under no illusion, nation states use whatever means to take best advantage from the weak links of home networks and children desperate for the latest online fun.

Similarly, now is a good time to take stock of the digital tools recently rolled out to support home working: which ones are delivering against business needs and which ones are taking up bandwidth? People time, network space and added cost. It is important to fully understand the underlying driving forces and to adjust the implementation strategies accordingly. If this means retiring novel tools then so be it – don’t let the tail wag the dog.

Response Framework

As the UK’s workforce begins its return to a new-normal, now is the time to examine your response frameworks – are they fit for purpose? Are they resilient and flexible enough to handle a 2nd or even a 3rd wave of uncertainty? Where will the resources, money and team goodwill be found to deal with these likely challenges?  These scenarios need to be considered, costed and tested.

This paradigm shift provides a unique opportunity to re-evaluate your resilience and impact tolerance. A sustainable home-working environment with suitable social channels and a regular communications routine to avoid isolation syndrome offers a potential cost-saving but needs to be considered in the context of data confidentiality, availability and staff well-being.

Any enterprise whose staff figures exceed 30 – 40 really ought to evaluate these options through a balanced-scorecard approach.  Over the past 18 months, Spectra Analytics, working with Perimeter Group have developed a leading-edge Operational Resilience and Impact Tolerance Maturity Assessment, known as ORBITT, to help Enterprises effectively manage resilience challenges like global pandemics by analysing the key vectors of digital and physical infrastructures; Enterprise controls and defences; response frameworks and their effectiveness and, most importantly, a resilient organisational culture and mindset.

Visit our new LinkedIn Showcase page to find out more about ORBITT

https://www.linkedin.com/showcase/orbitt.ai/

chris-crowther

This blog was written by Spectra Analytics Chief Information Officer Chris Crowther. Chris has over 25 years’ experience in the information assurance and security domain.

He is uniquely qualified to understand the evolving threat environment, as well as having an exceptional track record of driving and delivering change in complex organisations.

He is a global digital leader with senior experience with the UK military and other Government Departments, US Military and Federal Government, the United Nations, KPMG and Airbus. Amongst a plethora of awards and accolades from the UK and US, Chris’ contribution to the world of Information Risk was recognised in 2016 by his qualification as a CESG Certified Professional Lead Security and Information Risk Advisor. Chris is co-founder and chair for the West of England Cyber Cluster.

1920 1280 Spectra Analytics

Marcus Ong

Marcus Ong PhD FIMA

Chief Executive Officer

Marcus is the CEO and Co-Founder of Spectra. Passionate about using AI to transform businesses and society, Marcus founded Spectra to help enable and promote the benefits of Artificial Intelligence. As an experienced data scientist, he’s worked in both academic and professional settings, and is a Fellow of the IMA.

Marcus is an external academic supervisor at the University of Warwick and a Fellow at the Institute of Mathematics and its Applications. He was previously a Derivatives Trader for Citigroup, as well as an NCA Special for the National Crime Agency, where he advised on the applications of Machine Learning and Data Analytics.

Marcus holds a PhD in Complexity Science with Finance and an MSc in Complexity Science from the University of Warwick, a BSc in Physics from the University of Durham, and a Charters in both Mathematics and Science from the Institute of Mathematics and its Applications.

Youssef Taleb PhD


Youssef Taleb PhD

Senior Data Scientist

Youssef is an experienced Data Scientist and full-stack developer. He has developed AI-powered products for a diverse range of industries from defence to healthcare and marketing. He is passionate about finding creative ways to solve problems and using cutting-edge models and technologies.

Youssef holds a PhD and MSc in Statistics from Imperial College London, and an MEng in Telecommunications from Telecom SudParis, Institut Mines-Telecom.

Chris Crowther SIRA


Chris Crowther SIRA

Chief Information Officer

Chris is the CIO of Spectra overseeing information assurance and security. He has over 25 years experience and is CESG Certified as a Professional Lead Security and Information Risk Advisor (SIRA)

Chris’s experience includes senior roles within the UK military and other Government departments, the US Military and Federal Government, the United Nations, KPMG and Airbus.

Christelle Nagabe

Christelle Nagabe

Junior DevOps Engineer

Christelle is a Junior DevOps Engineer. Her main focus is managing, supporting, and developing CI/CD pipelines and Infrastructure-As-Code in order to ensure Spectra’s products are efficiently automated and robust.


Sean Conner

Shareholder Representative

Sean is an experienced financial professional, who has worked in the capital markets for over 30 years. He represents and looks after the interests of shareholders on the Board.

Robert Brady PhD


Robert Brady PhD

Non-Executive Director

Robert is advises Spectra on Business Development. He has extensive business experience having previously listed his company, Brady PLC the largest European supplier of software for global commodity trading, on the London Stock Exchange.

Robert is the Treasurer of the Cambridge Angels and was previously an Honorary Fellow of the Cambridge Judge Business School, and an Industrial Fellow at the University of Cambridge’s Computer Laboratory.

Rob Eyre PhD


Rob Eyre PhD

Senior Data Scientist

Rob is an experienced Data Scientist and full-stack developer. He focuses on the development of AI solutions and the products that utilize them.

Rob holds a PhD and MSc in Complexity Science from the University of Warwick, and an MSci in Theoretical Physics from University College London.

Prof. Robert MacKay


Prof Robert MacKay FRS FIMA FInstP

Advisor

Robert is the Director of Mathematical Interdisciplinary Research at Warwick and its Centre for Complexity Science, which includes its doctoral training centre. He is a Fellow of the Royal Society (FRS) Renowned Fellow of the Engineering and Physical Research Council “Recognising Influential Scientists and Engineers” scheme.

Robert’s principal research interests are in the statistical behaviour of complex dynamical systems, and he aims to shed light on the concepts of emergence, tipping points, and nudges. He is currently involved in research projects on Management of Complex Systems, Energy Storage, Behavioural Science, and Internet Science.

Prof Robin Ball


Prof Robin Ball FInstP

Advisor

Robin is an Emeritus Professor of Theoretical Physics at the University of Warwick, after previously being the Head of Physics. His principal research interests include statistical physics with an emphasis on self-organising systems. Examples of this are fractal aggregates, polymer microstructures, protein folding, dynamics of fracture and granular, and colloidal materials.

Matt Fleming


Matt Fleming

Data Engineer

Matt is a Data Engineer specialising in building robust, scalable, and cloud-based data pipelines for machine learning applications.

Joe Withers

Joe Withers

Data Engineer

Joe is a Data Engineer at Spectra. He develops scalable data pipelines and is interested in working to improve data reliability, efficiency, and quality.

Gwynneth Derere


Gwynneth Derere

Product Manager & Employee Representative

Gwynneth is the Product Manager and Head of Training for PATCHS. With over 10 years of experience, Gwynneth is an accomplished clinical systems product specialist. She has expertise across requirements management, implementation, and software training. Previously, Gwynneth worked across a wide range of care settings with health professionals, delivering and supporting market leading software.

Dr Ben Brown, MBChB


Dr Ben Brown PhD

Chief Medical Officer

Ben is the Chief Medical Officer of Spectra Analytics, as well as a practicing GP and a Senior Lecturer at the University of Manchester.

Ben is an expert is developing advanced analytical clinical software. His work has been published in over 40 peer-reviewed scientific papers, and he has won awards from the International Medical Informatics Association, British Computer Society, and Royal College of General Practitioners.

In addition to his medical training, he has qualifications in Health Informatics (PhD), Public Health (MPH), and Leadership (MSc).

Charlotte Watson PhD


Charlotte Watson PhD

Data Scientist

Charlotte focuses on developing custom AI solutions, and has a keen interest in improving AI transparency and usability.

Brendan Spillane PhD


Brendan Spillane PhD

Advisor

Brendan is a representaive for Warwick Ventures. He focusses on busines development and building sales pipleines for startups.

Dr-Daniel-Sprague


Dan Sprague PhD

Chief Technology & Science Officer

Dan co-founded Spectra Analytics with Marcus in 2014, and has led as Chief Technology Officer and Chief Science Officer since its founding. Dan leads the Data Science and Data Engineering teams at Spectra, overseeing the Artificial Intelligence, software development, and technology infrastructure.

Dan is also an external academic supervisor at the University of Warwick, and was previously a consultant for USAid.

Dan holds a PhD and MSc in Complexity Science from the University of Warwick and a Physics (MPhys) from the University of Oxford.